أسئلة وأجوبة
Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to support@vectorsportswear.com.
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Need Help?
For assistance with your order or any product questions, use the button below to chat with our customer support team when available.
You can also email us at support@vectorsportswear.com. We typically respond within 24–48 hours on business days, excluding weekends and public holidays.
Q: “What is your return policy?”
We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
Q: “How do I return my order?”
To start a return, Please visit the following link and submit your return request at https://vectorsportswear.com/apps/return_prime
Q: “What are the return and exchange fees?”
What are the return and exchange fees?
Return and exchange fees depend on your delivery destination:
| Destination | Return fee | Exchange fee |
|---|---|---|
| United States | Free | Free |
| United Arab Emirates | 35 AED | 25 AED |
| Saudi Arabia | 35 SAR | 25 SAR |
| Qatar | 35 QAR | 25 QAR |
| Oman, Kuwait and Bahrain | 35 AED | 25 AED |
| All other destinations we ship to | 12 USD | 10 USD |
You may request a return or exchange within 14 days of receiving your order, subject to the eligibility requirements in our Return and Refund Policy.
Submit your request through our Return and Exchange Portal.
If your item arrives damaged, defective or incorrect, please contact support@vectorsportswear.com so we can review your case and explain the next steps.
Q: “When will my return be refunded?”
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10–15 business days of approval. Your bank or payment provider may require additional time to display the refund in your account. If more than 15 business days have passed since approval and you have not received a refund confirmation, please contact support@vectorsportswear.com.
Q: “Can I return multiple order at same time?”
No, you can return one order at the same time.
Q: “Can I exchange an item”
Yes, We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.
Q: “I have paid cash on delivery; can I get cash back?”
No, If you pay via cash on delivery and are eligible for a refund, your refund will be issued as store vouchers only.