أسئلة وأجوبة
Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to support@vectorsportswear.com.
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Need Help?
For assistance with your order or questions about our products, click Contact Support below or email support@vectorsportswear.com.
Our team will respond within 1–2 business days, excluding weekends and public holidays.
Q: “What is your return policy?”
We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
Q: “How do I return my order?”
To start a return, please visit the following link and submit your return request: Start a Return.
Q: “What are the return and exchange fees?”
Return and exchange fees depend on your delivery destination:
| Destination | Return fee | Exchange fee |
|---|---|---|
| United States | Free | Free |
| Canada | Free | Free |
| Europe | 9 EUR | 6 EUR |
| United Arab Emirates | 35 AED | 25 AED |
| Saudi Arabia | 35 SAR | 25 SAR |
| Qatar | 35 QAR | 25 QAR |
| Oman | 35 OMR | 25 OMR |
| Kuwait | 35 KWD | 25 KWD |
| Bahrain | 35 BHD | 25 BHD |
| Other international destinations we ship to | 10 USD | 6 USD |
You may request a return or exchange within 14 days of receiving your order, subject to the eligibility requirements in our Return & Exchange Policy.
Submit your request through our Return and Exchange Portal. Please wait for approval and return instructions before sending any items.
If your item arrives damaged, defective or incorrect, please contact support@vectorsportswear.com with your order number and relevant photos so we can review the issue and explain the next steps.
Q: “When will my return be refunded?”
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10–15 business days of approval. Your bank or payment provider may require additional time to display the refund in your account. If more than 15 business days have passed since approval and you have not received a refund confirmation, please contact support@vectorsportswear.com.
Q: “Can I return multiple order at same time?”
No, you can return one order at the same time.
Q: “Can I exchange an item”
Yes, We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.
Q: “What are your shipping rates and delivery times?”
We ship to the United States, Canada, Europe, the GCC, and other eligible international destinations.
All delivery estimates include processing and shipping, starting from the date your order is placed. There is no additional processing period.
Business days are Monday through Friday, excluding public holidays.
| Destination | Standard shipping | Free shipping | Estimated delivery |
|---|---|---|---|
| United States | $6 USD | Orders over $60 USD | 5–8 business days |
| Canada | 60 CAD | Orders over 60 CAD | 5–8 business days |
| Europe | €9 EUR | Orders over €99 EUR | 5–8 business days |
| United Arab Emirates (UAE) | 35 AED | Orders over 399 AED | 6–9 business days |
| Saudi Arabia (KSA) | 35 SAR | Orders over 399 SAR | 6–9 business days |
| Qatar | 35 QAR | Orders over 399 QAR | 6–9 business days |
| Oman | 35 OMR | Orders over 399 OMR | 6–9 business days |
| Kuwait | 35 KWD | Orders over 399 KWD | 6–9 business days |
| Bahrain | 35 BHD | Orders over 399 BHD | 6–9 business days |
| Other international destinations | $9 USD | Orders over $99 USD | 6–10 business days |
Shipping rates and free-shipping thresholds are displayed in your destination country’s local currency where available.
Shipping availability depends on your destination and the products ordered. Available shipping options and final charges are displayed at checkout before payment.
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take time to appear while the carrier receives and scans your package.
We aim to deliver your order within the estimated timeframe. Occasionally, public holidays, busy shopping periods, or severe weather may cause a delay. Thank you for your patience—our support team is here to help if you have any questions about your delivery.
If your order has not arrived within the estimated delivery window, email support@vectorsportswear.com with your order number so we can investigate.