FAQs

1- What is your return policy?
  • We have a 10 days return policy, which means you have 10 days after receiving your item to request a return.

2- How do I return my order?

3- Does return cost anything?
  • Be aware that the return of anything request an extra transportation of 30 AED that will be charged.

4- When will my return be refunded?
  • After the return things are gotten in the stockroom, they will go through a thorough quality check which could require up to 48 hours before approval. Once Approved you will be refunded between 5 and 10 Business days.
5- Can I return multiple order at same time?
  • No, you can return one order at the same time.

6- Can I exchange an item?
  • Yes, We have a 14-day exchange policy, which means you have 14 days after receiving your item to request a return.

7- I have paid cash on delivery; can I get cash back?
  • No, If you pay with cash on delivery and are eligible for a refund, you may receive your money back through a bank transfer.

8- How long does it take to receive my refund?
  • After the return things are gotten in the stockroom, they will go through a thorough quality check which could require up to 48 hours before approval. Once Approved you will be refunded between 5 and 10 Business days.