Return & Refund Policy
At VECTOR SPORTSWEAR, we want you to feel confident in your purchase. If an item does not meet your expectations, you may request a return or exchange within 14 days of receiving your order, subject to the conditions below.
Return and Exchange Eligibility
To qualify for a return or exchange, items must be:
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Unused, unworn and unwashed.
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In their original condition, without stains, odors or damage.
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Returned with all original tags attached and original packaging included.
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Accompanied by an order number or other proof of purchase.
Items that do not meet these conditions may be declined following inspection. We will contact you if there is an issue with the condition of your return.
How to Request a Return or Exchange
Submit your request through our Return and Exchange Portal within 14 days of delivery.
Follow the instructions in the portal to identify your order, select the relevant items and request a return or exchange.
Please wait for approval and return instructions before sending any items. Follow the collection or shipping arrangements provided for your request.
If you experience difficulty using the portal, contact support@vectorsportswear.com for assistance.
Return and Exchange Fees
The following transportation fees apply to standard returns and exchanges:
| Delivery destination | Return fee | Exchange fee |
|---|---|---|
| United States | Free | Free |
| United Arab Emirates | 35 AED | 25 AED |
| Saudi Arabia | 35 SAR | 25 SAR |
| Qatar | 35 QAR | 25 QAR |
| Oman, Kuwait and Bahrain | 35 AED | 25 AED |
| Other international destinations we ship to | 12 USD | 10 USD |
Any applicable fee and payment or deduction arrangements will be explained during the return or exchange process.
For damaged, defective or incorrect items, please follow the instructions below so we can assess the issue before applying standard return arrangements.
Exchanges
Exchanges are subject to the availability of the requested size, color or item.
If your preferred replacement is unavailable, we will contact you to discuss the available options. Any difference in product price will be explained before the exchange is finalized.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival. If an item is damaged, defective or different from what you ordered, contact support@vectorsportswear.com promptly.
Include your order number, a description of the issue and relevant photographs where possible. Please retain the item and its packaging while we review your request.
We will assess the issue and explain the appropriate next steps. Standard return fees do not override any rights you may have under applicable consumer law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10–15 business days of approval. If a refund to the original payment method is not possible, we will contact you to discuss an appropriate alternative.
Any applicable return fee will be communicated before the refund is finalized.
Your bank or payment provider may require additional time to display the refund in your account. Business days are Monday through Friday, excluding public holidays.
If more than 15 business days have passed since approval and you have not received a refund confirmation, please contact support@vectorsportswear.com.
Your Consumer Rights
This policy does not limit any mandatory rights or remedies available to you under applicable consumer protection laws. Where those rights differ from the terms of this policy, the applicable legal requirements will take precedence.
Contact
For assistance with a return, exchange or refund, email support@vectorsportswear.com and include your order number.