Refund policy

🔁 Return & Refund Policy

At Vector Sportswear, customer satisfaction is at the heart of everything we do. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent 14-day return policy and 14-day exchange policy to ensure you shop with confidence.

⏳ Return & Exchange Eligibility

You may request a return or exchange within 14 days of receiving your order.

To be eligible, items must be:

  • Unused and unworn

  • In their original packaging

  • With all original tags attached

  • Free from stains, odors, or damage

  • Accompanied by proof of purchase

📌 Any item returned in an unacceptable condition may be rejected and sent back to the customer.

📝 How to Request a Return or Exchange

We accept returns and exchanges only through our official Return / Exchange Portal. Requests submitted through other channels cannot be processed.

To initiate a return or exchange, please submit your request through our official portal:
https://vectorsportswear.com/Return

You can also access the portal directly from our website by visiting:
https://vectorsportswear.com

Then click on Return / Exchange Portal, available under the Customer Service section.

After submitting your request, you will receive a confirmation email with clear instructions and the next steps.

🇺🇸 USA Returns & Exchanges (Main Region)

We provide a smooth and convenient return process for our customers in the United States.

Return Fees (USA)

  • Returns: Free

  • Exchanges: Free

📦 GCC Returns & Exchanges

For customers in the GCC, the following transportation fees apply:

UAE

  • Returns: 35 AED

  • Exchanges: 25 AED

KSA

  • Returns: 35 SAR

  • Exchanges: 25 SAR

Qatar

  • Returns: 35 QAR

  • Exchanges: 25 QAR

Oman, Kuwait, and Bahrain

  • Returns: 35 AED

  • Exchanges: 25 AED

🌍 International Returns & Exchanges (Outside USA & GCC)

For customers outside the USA and GCC:

  • Returns: $20 transportation fee

  • Exchanges: $12 transportation fee

🚚 Return Pickup & Exchange Delivery

After submitting your return or exchange request through our portal, our warehouse team will arrange for a courier to:

  • Pick up the returned item, or

  • Deliver the exchanged item

The process is designed to be simple, fast, and hassle-free.

❗ Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at:
📧 support@vectorsportswear.com

We will prioritize your case and ensure the issue is resolved as quickly as possible.

💳 Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

  • Refunds will be processed within 10 to 15 business days

  • The refund will be issued back to your original payment method (where applicable)

📌 Please note: your bank or credit card provider may take additional time to reflect the refund in your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
📧 support@vectorsportswear.com

🤝 Our Commitment

At Vector Sportswear, we take pride in delivering premium quality and premium service. Our team is always available to support you throughout the return and exchange process.

Thank you for choosing Vector Sportswear — we truly appreciate your trust and support.